Frequently Asked Questions

You must report absences as soon as possible through the student portal or by emailing your course coordinator. Include the date(s) you'll be absent and the reason. For medical absences, you may need to provide documentation.

Authorised absences include illness (with medical certificate if required), bereavement, religious observance, or pre-approved personal circumstances. Unauthorised absences are those not reported in advance or without valid reason. Multiple unauthorised absences may affect your progression.

Arriving more than 15 minutes late or leaving more than 15 minutes early counts as a partial absence. Repeated lateness may be treated as unauthorised absence. If you need to leave early for a valid reason, inform your tutor before class begins.

Monologues should be 2-3 minutes long, from published plays, and appropriate to your age range. Avoid overdone pieces and ensure you understand the context. Submit your choice for approval at least 2 weeks before the performance date. Detailed guidelines are available in your course handbook.

Assignments are submitted via Google Forms or Dropbox File Request (links provided in class). Deadlines are clearly stated in your course schedule and the student portal. All submissions must be received by 11:59 PM on the due date unless otherwise specified.

Late submissions may receive reduced marks unless you have prior approval or extenuating circumstances. Contact your tutor immediately if you're going to miss a deadline. Extensions may be granted for valid reasons with appropriate documentation.

Grades and feedback are typically provided within 2-3 weeks of submission. You'll be notified via email when feedback is available in the student portal. For major assessments, feedback sessions may be scheduled individually.

End of Term (EOT) Reports are comprehensive assessments of your progress. They're completed by tutors at the end of each term and include grades, attendance records, and developmental feedback. Reports are available through the student portal and discussed in one-to-one meetings.

Use your student ID and the password provided during enrollment. If you've forgotten your password, use the "Reset Password" link on the login page. For first-time login issues, contact the IT support team with your student ID number.

Click the Google Forms link provided by your tutor, fill in all required fields including your name and student ID, attach your file (ensure it's in the correct format), and click submit. You'll receive a confirmation email once submitted successfully.

Click the Dropbox File Request link, drag and drop your file or click "Choose files" to browse, ensure your file is named correctly (StudentID_AssignmentName_Date), and click "Upload files". You don't need a Dropbox account to use this feature.

For technical issues with the student portal, Google Forms, or Dropbox submissions, email itsupport@school.ac.uk or call the IT helpdesk during office hours. Include your student ID, a description of the problem, and any error messages you're seeing.

All class information including timetables, room changes, and announcements are available in the student portal under "My Classes". You'll also receive email notifications for any last-minute changes or important updates.

Classes are held in various studios across our main campus. Room numbers are listed in your timetable, and a campus map is available in the student portal and at reception. For off-site venues, detailed directions and transport information will be provided in advance.

Always bring comfortable clothing suitable for movement, a water bottle, and a notebook for taking notes. Specific classes may require additional items like scripts, character shoes, or props - check your course handbook or ask your tutor for class-specific requirements.

Academic issues: Your course tutor or Head of Department. Administrative matters: Student Services. Technical problems: IT Support. Financial queries: Finance Office. Welfare concerns: Student Welfare Officer. Emergency situations: Reception or Security (24/7).

Staff aim to respond to emails within 48 hours during term time (Monday-Friday). During holidays and weekends, responses may take longer. For urgent matters, call the main office. Always include your full name and student ID in emails.

For medical emergencies, call 999 immediately, then notify reception. For urgent welfare concerns outside office hours, contact the duty manager via reception. Keep your emergency contact details updated in the student portal so we can reach your family if needed.

Full fees are due before the start of each academic year. Payment deadlines are clearly stated in your enrollment documents and the student portal. Late payment may result in suspension from classes until fees are settled.

Contact the Finance Office to discuss payment plan options. Plans must be arranged before the fee deadline and require a completed application form. A deposit is usually required, with remaining balance spread over agreed installments.

All financial queries should be directed to the Finance Office at finance@school.ac.uk or by calling during office hours. They can help with payment plans, refunds, financial hardship support, and general billing questions.

Progression is based on academic performance, attendance, professional conduct, and completion of all required assessments. Decisions are made by the academic board at the end of each year, considering your EOT reports and overall development throughout the course.

Submit a deferral request form to Student Services with supporting documentation (medical certificates, etc.). Requests should be made as early as possible. Approved deferrals allow you to resume your studies the following year without reapplying.

Contact Student Services at least 3 months before your intended return date. You may need to attend a return-to-study meeting, update your medical information, and confirm your place. Some courses may require an audition or assessment to ensure you're ready to continue.

Don't suffer in silence - reach out for help early. Contact your personal tutor, the Student Welfare Officer, or Student Services. We offer academic support, counseling services, and can connect you with external resources. All conversations are confidential.

Contact the Disability Support Team to discuss your needs. Bring any medical documentation or assessment reports. We can arrange reasonable adjustments like extra time for assessments, alternative formats for materials, or physical access accommodations.

Report concerns immediately to the Designated Safeguarding Lead, Student Welfare Officer, or any member of staff you trust. For urgent situations outside office hours, contact reception or emergency services. All reports are taken seriously and handled confidentially.